Frequently Asked Questions

House of Sundari is a fashion jewellery brand offering elegant, stylish, and thoughtfully designed pieces for everyday wear and special occasions. Our collections are created to add a touch of beauty and sophistication to every look.

We offer a curated range of fashion and anti-tarnish jewellery, including necklaces, earrings, bracelets, rings, jewellery sets, watches, and statement pieces.

Yes. Many of our pieces are designed for regular wear while maintaining their shine and elegant appearance. We recommend following our jewellery care instructions to keep your pieces looking beautiful.

Some jewellery may naturally change in appearance over time depending on exposure to moisture, perfumes, lotions, sweat, chemicals, and environmental conditions. Proper care and storage can help maintain the finish and shine for longer.

Follow these simple care tips:

• Store jewellery in a dry, airtight pouch or jewellery box.
• Keep jewellery away from perfumes, lotions, sprays, and harsh chemicals.
• Remove jewellery before bathing, swimming, exercising, or sleeping.
• Avoid prolonged exposure to moisture and sweat.
• Clean gently with a soft, dry cloth when required.
• Store individual pieces separately to avoid scratches and tangling.

We offer returns or replacements only in eligible cases, such as damaged, defective, incorrect, or missing items, subject to our Return & Exchange Policy. Please review the policy page for eligibility, timelines, and applicable conditions.

Orders are generally processed within 1–3 business days after payment confirmation. Delivery timelines may vary depending on your location and courier service. Tracking details will be shared once your order has been dispatched.

Yes. House of Sundari jewellery is packed with care in elegant packaging, making it suitable for gifting on birthdays, anniversaries, festivals, weddings, and other special occasions.

We make every effort to display our products as accurately as possible. However, slight differences in colour, finish, size, or appearance may occur due to lighting, photography, and individual screen settings.

Please contact our customer support team within 48 hours of delivery. Share your order details along with clear photos and an unboxing video showing the package being opened from its sealed condition. This helps us review and resolve the issue promptly.

We may collect information such as your name, email address, phone number, billing and shipping address, and order details to process your purchases and provide customer support.

Your information may be used to process and deliver orders, provide customer support, communicate order updates, improve our services, and maintain our website and customer experience.

Yes. Payments are processed through secure and encrypted payment gateways. House of Sundari does not store your complete card or banking details on its own servers.

Yes. Cookies and similar technologies may be used to improve your browsing experience, remember preferences, understand website usage, and improve website performance.

We may share necessary information with trusted service providers such as payment processors, shipping and delivery partners, technology providers, or legal authorities where required by law. We do not sell your personal information.

Yes. You may contact our support team to request access to, correction of, or deletion of your personal information, subject to applicable legal and operational requirements.

Orders are usually processed within 1–3 business days after payment confirmation.

Domestic orders generally take around 4–7 business days after dispatch. Actual delivery time may vary depending on your location, courier service, weather, holidays, and other circumstances.

Once your order has been dispatched, tracking details will be shared through the contact details provided at checkout, such as email or WhatsApp, where applicable.

International shipping may be available to selected destinations. Availability, shipping charges, duties, and delivery timelines will depend on the destination and may be shown during checkout.

If your order has exceeded the expected delivery timeframe, please contact our support team with your order number. We will help you check the shipment status with the delivery partner.

Please contact us within 48 hours of delivery and provide clear photos of the package and products, along with an unboxing video recorded from the sealed package being opened. This helps us investigate and process eligible claims.

Returns are generally not accepted for change-of-mind purchases. Returns or replacements are considered only for eligible issues such as damaged, defective, incorrect, or missing products, in accordance with our Return & Exchange Policy.

Contact our support team within 48 hours of delivery with your order details, clear photos of the product and packaging, and an unboxing video where applicable. Our team will review the request and guide you through the next steps.

For approved refunds, the refund will generally be processed within 7–10 business days after approval. The time taken for the amount to reflect may also depend on the payment provider or bank.

Yes, where applicable and subject to product availability. If a replacement cannot be provided, an eligible refund may be issued in accordance with our policy.

Shipping charges, COD charges, and applicable customs or duties are generally non-refundable unless otherwise stated in our Return & Exchange Policy.

Orders generally cannot be cancelled once they have been dispatched. Please contact our support team as soon as possible if you wish to request a cancellation before dispatch.

You can reach out to us through the contact details provided on our website or through our official social media/WhatsApp channels. Please keep your order number ready for faster assistance.

Please provide your order number, registered phone number or email address, and a brief description of your concern. For damaged, defective, incorrect, or missing items, please also provide the requested photos and unboxing video.

If your order has not yet been dispatched, contact us as soon as possible. We will try to update the address where operationally possible. Once an order has been dispatched, the address may not be changeable.

Yes. You can place an order for someone else and provide the recipient's delivery details at checkout. Our elegant packaging also makes House of Sundari jewellery suitable for gifting.

We recommend removing jewellery before bathing, swimming, exercising, or entering prolonged contact with water to help preserve its finish and appearance.

It is best to apply perfume, lotions, creams, and other beauty products before putting on your jewellery. Allow them to dry before wearing your pieces.

Keep each piece in a dry, clean, and preferably airtight pouch or jewellery box. Store pieces separately to reduce scratches, tangling, and unnecessary exposure to moisture.

Product appearance may vary slightly due to photography lighting, display settings, and natural differences between individual pieces. We make every effort to represent our products accurately.