Returns, Refund and Exchange Policy
Return requests may be considered for eligible products in cases such as receiving a damaged, defective or incorrect item. Requests must be raised within 48 hours of delivery.

  • The item must be unused and unworn, with the original packaging and tags intact.
  • Please keep the product, box, pouch and any accessories received with the order until the request is resolved.
  • An unboxing video is required for claims involving missing, damaged or incorrect items. The recording should show the sealed package being opened clearly.
  • All return requests are subject to verification and approval by House of Sundar.

Exchanges
Exchange requests may be accepted for eligible cases such as a damaged item, incorrect item or an approved size/variant issue, subject to product availability and verification.

  • The replacement will normally be the same product or an available equivalent, as applicable.
  •  If the requested replacement is unavailable, House of Sundari may offer an alternative resolution, including store credit or refund where applicable.
  • Exchange requests must be raised within the applicable return/exchange window communicated for the order.


Return & Exchange Conditions

  •  Products must be unused, unworn and in resalable condition.
  • Original packaging, tags and accessories must be retained.
  • For damage/missing-item claims, clear photographs and the complete unboxing video may be required.
  • Products altered, damaged or worn after delivery may not qualify.
  • Approval is subject to inspection and verification.


Non-Returnable Items

  • Customized or personalized jewellery, unless specifically agreed otherwise.
  • Clearance, final-sale or specially marked non-returnable products.
  • Items showing signs of wear, use, alteration or damage caused after delivery.


Refunds

For an approved return, the refund will be initiated after the product is received and successfully verified. The refund method and processing time may vary depending on the original payment method and applicable payment provider timelines.

  • Prepaid orders: refund to the original payment method, where applicable.
  • COD orders: refund through the bank/UPI details provided by the customer, where applicable.
  • Shipping or other charges, if any, may be non-refundable depending on the reason for the return and the applicable order terms.


Order Cancellation

Cancellation requests can be raised before the order is dispatched. Once an order has been shipped, cancellation may not be possible.